Shipping policy

JiveCo Shipping Policy

Last updated: October 22, 2026

Thank you for shopping with JiveCo. This policy explains how we process, ship, and deliver orders.

Order Processing

Orders are typically processed within [1-3 business days], excluding weekends and holidays. Processing times may be longer during sales, product launches, or holiday periods.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to [48 hours] for tracking updates to appear.

Shipping Rates and Delivery Estimates

Shipping charges and available delivery options are displayed at checkout. Estimated delivery times begin after your order has been processed.

  • Standard shipping: [3-7 business days]
  • Expedited shipping: [1-3 business days, if available]

Delivery dates are estimates and are not guaranteed. Delays caused by carriers, weather, holidays, customs, or other circumstances outside JiveCo's control may occur.

Shipping Locations

JiveCo currently ships to [the United States / list the countries or regions you serve].

We [do not] ship to P.O. boxes, APO/FPO addresses, or international destinations. Any location-specific restrictions will be shown at checkout.

Address Changes

Customers are responsible for providing a complete and accurate shipping address. If you need to change your address, contact us at [shopjiveco@gmail.com] as soon as possible.

We cannot guarantee changes after an order has been placed. JiveCo is not responsible for orders delivered to an address entered incorrectly by the customer. Additional shipping charges may apply if an order must be reshipped.

Lost, Delayed, or Stolen Packages

If tracking shows that your package is delayed or lost in transit, contact us at [shopjiveco@gmail.com] within 3 days of the expected delivery date. We will assist you in contacting the carrier, but resolutions are subject to the carrier's investigation and policies.

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery area and with household members or neighbors.
  2. Confirm that the shipping address on your order is correct.
  3. Contact the shipping carrier.
  4. Contact JiveCo at [shopjiveco@gmail.com] within 3 days of the recorded delivery date.

JiveCo is [not responsible for stolen packages after confirmed delivery / committed to reviewing these situations individually].

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us at [shopjiveco@gmail.com] within [3-7 days] of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

Please keep all packaging until your claim has been resolved. Approved claims may qualify for a replacement, refund, or store credit, depending on product availability and the circumstances.

Returned and Undeliverable Packages

Packages returned because of an incorrect or incomplete address, failed delivery attempts, or refusal may be refunded for the merchandise price after the package is received and inspected. Original shipping charges are nonrefundable, and return or reshipping fees may be deducted from the refund.

For voluntary returns and exchanges, please review our separate Return and Refund Policy.

Contact Us

For shipping questions, contact:

TryJiveCo
Email: [shopjiveco@gmail.com]
Website: [store URL]
Business hours: [Monday - Friday 8am-1pm]

Replace every bracketed section with your actual terms before publishing. Your shipping promises should also match the settings displayed at checkout.